Shipping policy

Shipping Policy

ProyecPoint

At ProyecPoint, we aim to deliver your orders efficiently and reliably. Please review the following shipping policy to understand how we process and ship orders.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Processing time does not include shipping time.

2. Shipping Destinations

  • We currently ship to domestic and international destinations, depending on product availability.

  • Shipping availability may vary based on your location.

3. Estimated Shipping Time

  • Domestic shipping: 3–7 business days

  • International shipping: 7–20 business days

Shipping times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other factors beyond our control.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the delivery location and selected shipping method.

  • Any applicable shipping fees will be clearly displayed before completing your purchase.

5. Customs, Duties, and Taxes

  • International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

  • These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

  • Please allow up to 48 hours for tracking details to become active.

7. Delayed or Lost Shipments

  • ProyecPoint is not responsible for shipping delays caused by carriers, customs, or other circumstances beyond our control.

  • If your order appears to be lost or significantly delayed, please contact us at proyecsupport@gmail.com, and we will assist you in resolving the issue.

8. Incorrect Shipping Information

  • Customers are responsible for providing accurate and complete shipping information.

  • ProyecPoint is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

  • Additional shipping charges may apply for reshipping.

9. Damaged Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the package and product.

  • We will review the case and offer a replacement or refund when applicable.

10. Multiple Shipments

  • In some cases, orders may be shipped in multiple packages depending on product availability or warehouse location.

  • Customers will be notified if their order is split into multiple shipments.

11. Contact Information

For any questions regarding shipping, please contact us at:

📧 proyecsupport@gmail.com
🌐 ProyecPoint