Privacy policy

Privacy Policy

ProyecPoint

At ProyecPoint, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase on our website.

1. Information We Collect

We may collect the following types of personal information:

  • Personal details: name, email address, shipping address, billing address, phone number

  • Order information: products purchased, order number, payment status

  • Payment information: payment details are processed securely by third-party payment providers; we do not store full payment details

  • Technical data: IP address, browser type, device information, and usage data

  • Communication data: emails or messages you send to us

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders

  • Communicate with you about your order, shipping, returns, or support requests

  • Improve our website, services, and customer experience

  • Send transactional emails (order confirmations, updates, etc.)

  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties.

3. Legal Basis for Processing (GDPR)

If you are located in the European Union, we process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (order processing and delivery)

  • Your consent (e.g., contacting support, subscribing to communications)

  • Legal obligations

  • Legitimate business interests

4. Data Sharing and Third Parties

We may share your information with trusted third parties only when necessary, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and technical service providers

These third parties are required to handle your data securely and only for the purpose of providing their services.

5. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, please contact us at:
📧 proyecsupport@gmail.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and user experience. For more information, please review our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 proyecsupport@gmail.com
🌐 ProyecPoint