Refund policy

Return and Refund Policy

ProyecPoint

At ProyecPoint, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your order under the following conditions.

1. Right of Withdrawal

In accordance with current regulations, customers have the right to withdraw from their purchase within 14 calendar days from the date of receipt, without the need to provide any justification.

To exercise this right, you must notify us in advance by email at:
📧 proyecsupport@gmail.com

Please include:

  • Order number

  • Full name

  • Product(s) you wish to return

  • Reason for return (optional)

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused, in perfect condition, and in its original packaging.

  • The product must not show any signs of damage, misuse, or improper handling.

  • All accessories, manuals, and included items must be returned.

ProyecPoint reserves the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

Returns and refunds will not be accepted in the following cases:

  • Customized or made-to-order products.

  • Products that cannot be returned for hygiene or safety reasons once opened.

  • Products damaged due to improper use or negligence.

  • Products returned outside the legal 14-day period.

4. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in cases where the product is defective or an error has occurred on the part of ProyecPoint.

  • If the return is due to a defective product or an incorrect shipment, ProyecPoint will cover the return shipping costs.

5. Refunds

Once the returned product has been received and inspected:

  • Refunds will be processed within 7 to 14 calendar days.

  • Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.

  • Original shipping costs are non-refundable, except in cases of defective products or shipping errors.

6. Defective Products or Order Errors

If you receive a defective or incorrect product, please notify us within 48 hours of delivery by emailing:

📧 proyecsupport@gmail.com

Please include:

  • Order number

  • Description of the issue

  • Photos or videos of the product (if applicable)

In such cases, ProyecPoint will offer:

  • A replacement at no additional cost, or

  • A full refund, depending on availability and customer preference.

7. Order Cancellation

  • Orders may only be canceled if they have not yet been processed or shipped.

  • Once an order has been shipped, the return process outlined above must be followed.

8. Contact Information

For any questions regarding returns or refunds, please contact us at:

📧 proyecsupport@gmail.com
🌐 ProyecPoint